Refund Policy

This Refund Policy clearly defines the standardized refund rules, processing procedures and user rights protection standards applicable to all orders placed on our website. This policy applies to all product purchases, return applications and refund requests submitted by customers. All customers who complete orders on the website shall be deemed to have fully understood and accepted the terms of this refund policy. We adhere to a fair, transparent and customer-oriented service principle to ensure that all eligible refund requests are processed efficiently and properly.

1. Basic Refund Eligibility

All products sold on the website support eligible return and refund services within the valid return period. Customers who are unsatisfied with received goods, receive defective items, or encounter non-man-made product problems can apply for a return and refund service in accordance with our rules. To qualify for a full refund, the returned products must remain in original condition, unused, unwashed, undamaged, and complete with original packaging, accessories and tags. Products with artificial damage, excessive wear, stains, disassembled structure or missing accessories will not be eligible for refund application.

We strictly distinguish between product quality problems and personal subjective reasons for returns. For returns caused by official confirmed product quality defects, transportation damage, wrong item delivery or missing items, we will provide unconditional refund services in accordance with standard procedures. For returns due to personal preference, size mismatch or subjective dissatisfaction, customers need to ensure that the products meet the return conditions before applying for refunds.

2. Refund Processing Timeline

After customers successfully submit a valid return application and send back the goods in compliance with return requirements, we will complete the inspection and verification of the returned items after receiving the package. Once the returned products are confirmed to meet the return and refund standards, we will initiate the official refund process within the standard processing cycle.

All eligible refunds will be fully processed within our specified refund cycle. The entire refund process includes goods receiving, quality inspection, system review and fund settlement. No extra delay will be generated

3. Refund Method & Fee Standard

All refunds will be returned to the customer’s original payment account through the original payment channel used for order payment. We only support the original path refund mode to ensure the safety and accuracy of fund settlement. No third-party account transfer or cross-channel refund is supported.

For all compliant refund applications approved by our official review, we provide full refund service without any deduction. Customers are not required to bear any refund handling fee, service fee, review fee or other additional charges. All refund-related operating costs are fully undertaken by our platform.

Due to the different processing rules of different payment institutions, individual payment channels may have a slight delay in fund arrival. Such delays are not within our control, and we will actively assist customers in checking and confirming the arrival status of refunds to ensure the normal completion of fund settlement.

4. Partial Refund Rules

In special scenarios such as partial product return, missing accessories or slight non-quality-related damage to returned goods, we support reasonable partial refund processing according to the actual situation of the items. Our after-sales team will evaluate the actual condition of the returned products and formulate a fair partial refund scheme based on the inspection results.

Partial refund processing strictly follows the principle of fairness and rationality, and all calculation standards are open and transparent. We will clearly inform customers of the partial refund amount and calculation reasons before processing, and the refund will be initiated only after the customer confirms and recognizes the scheme.

5. Rejected Refund Situations

Refund applications will be rejected if the products do not meet the return and refund conditions. The main situations that do not support refunds include expired return applications, artificially damaged products, products used for a long time that lose original appearance and performance, products without original packaging and complete accessories, and abnormal return applications that violate the platform service rules.

In addition, customized products, special discounted clearance products marked as non-refundable, and products damaged due to improper use and storage by users do not support return and refund services. We will give clear and reasonable explanations for all rejected refund applications to ensure transparent service processing.

6. Order Cancellation & Pre-Shipment Refund

Customers can apply for order cancellation before the order is officially shipped by our warehouse. After the cancellation application is reviewed and approved, we will directly initiate the full refund process for the order. Orders that have entered the warehouse picking, packaging and shipping procedures do not support direct cancellation, and customers need to follow the post-receipt return and refund process.

For pre-shipment refund applications caused by platform reasons such as order exception and product out of stock, we will complete the refund processing as soon as possible to ensure the legitimate rights and interests of customers.

7. Consultation & Problem Handling

If customers have any questions about refund eligibility, processing progress, fund arrival and policy terms, they can initiate consultation and feedback through the dedicated page on our website. Our professional after-sales team will respond to customer questions in a timely manner, track the refund progress, and solve all refund-related problems for customers efficiently.

8. Policy Update Instructions

We reserve the right to adjust and optimize the content of this Refund Policy according to business operation and service upgrade needs. The updated policy content will be displayed on this page in real time and take effect automatically. Continued browsing, ordering and use of website services by customers will be regarded as recognition and acceptance of the latest refund policy terms.